General Data Protection Act

GDPR is the new Data Protection Act that protects you as a customer and your rights regarding the handling and disclosure of your personal information.

Who is the treatment manager?
It is Tvedestrand Fjordhotell who is responsible for the processing of the personal information you provide on our website when booking on our on-line booking or via e-mail and telephone. It also describes the rights you have in connection with our use of your personal information, the access you have to your personal data and the right to have your information corrected or deleted.

What information do we collect and what is the processing basis for the personal data?
When you order at, we store e.g. first name, last name, e-mail, phone number and residence address. In addition, we store information about your stay, e.g. arrival and departure date, any special requests for rooms, facilities etc.
We use this information to process your order and to fulfil our obligations in accordance with the agreement between Tvedestrand Fjordhotell, Sure Hotel Collection by Best Western, and the corporate customer – i.e. the treatment is linked to what is called legitimate interests.

What is the purpose of processing your personal information?
To complete and process your booking
Customer Service – We use your personal information to provide better service to you
To send invoices to companies that have booked
To answer questions related to your stay
To contact you with offers that might be of interest to you as a guest or as a business customer (we do not send you market information or offers unless you have specifically agreed to this)

Do we share your personal information with third parties?
We share your personal information with
The police – in connection with investigation of offenses (if required by law)
HotSoft according to accounting and in accordance with the Accounting Act
Best Western Hotels Scandinavia – our hotel chain – for statistics and analysis. And for membership in our Best Western Rewards Benefit Program

We work with and Expedia to offer you online booking services. While we are responsible for the content of our own website, and are responsible for the bookings you make through their website. If you have any questions about or using your personal information, you can contact them via their website.
IT consultants that we engage to perform service and development of our systems. We have our own data processing contracts with strict instructions on the processing of personal data, confidentiality and security.

How long is the personal information stored?
The personal data is deleted when they are no longer relevant or required by law.

What rights do you have?
You can ask us for a copy of the personal information we have about you.
You have the right to request the modification or deletion of personal data.
You have the right to block direct marketing.
To delete or get an overview of what information we have stored on you, contact us at [email protected]

Questions or complaints
If you have questions or complaints regarding our use of your personal information, you can contact us via [email protected] You can also contact the Data Inspectorate if you have any questions or complaints.

We reserve the right to change and renew the content of the site.